IT Services

Information Technology Infrastructure

IT Infrastructure provides technology solutions to the Division that enable communication between offices, clientele and to the rest of the world.  These services include email, high-speed internet access, video conferencing, secure remote connectivity, and training.  Also, we provide help desk technical support for these services to enable the Division to use these resources effectively.

Web Development

The ANR Web Development Team is committed to giving you the best in modern web applications including content management, registration and payment, communication tools, custom calculators and administrative applications.

IT News
  • Zoom for Mac critical update

    Jul 10, 2019

    We are big fans of Zoom at UC ANR for our voice and video communication needs. However, a recently discovered vulnerability in the application means anyone using Zoom on a Mac must update their software immediately.

    You can download and install the updated version.

    Further information on the issue can be found on the Zoom site.

    Finally, please contact UC ANR IT Help with any questions or concerns.


    By Bruce Lidl
    Author - IT Communications Specialist
  • We've removed the UC Seal from Site Builder

    Jun 25, 2019

    When we launched the newest Site Builder designs earlier in 2019, we made available the UC Seal as a logo for a site.  In fact, we went so far as to make the UC Seal the default logo for new sites.  According to the UC brand guidelines, this was a mistake on our part.  

    From the University of California brand guidelines (http://brand.universityofcalifornia.edu/guidelines/the-uc-seal.html#!how-to-use-the-seal):

    How to use the seal

    PLEASE NOTE: The primary identifier of the university for marketing, public outreach and awareness-building is the wordmark, not the unofficial seal.

    Exceptions include communication from the president's direct office, official financial documentation, legal documents, regental communications and other formal university functions. Because the unofficial seal is an important symbol for the university, it is critical that the integrity of the seal — and the rest of the brand system — remain intact.

     

    uc seal

     Oops!  

    Obviously, the solution to this problem would be to remove the UC Seal from Site Builder.  This is exactly what we did.  

    For example, before:

    sb3-uc-seal-before

    ...and after:

    sb3-uc-seal-after

    Looks better to me!

    There were 51 sites that were using the UC seal; those sites no longer show a logo.  Here's a full listing of affected sites:


    By Jonathan Ash Wilson
    Author - Applications Architect
  • Sharing files with Box instead of the ANR File Vault - How to do things in Box

    Jun 4, 2019

    UPDATE: There will be a Box training webinar taking place on Thursday June 13 at noon. Email blidl@ucanr.edu for more details.

    UPDATE 2: Video of the training webinar is available here.

    In an earlier blog post, we told you that we are preparing to replace the aging ANR File Vault with services provided by Box.com. In this post, we'd like to show you Box equivalents to common File Vault functions.

    Box.com equivalents to Filevault functions

    Send a File (from a non-ANR person)

    This feature (https://ucanr.edu/filevault/) allowed anyone, both in and outside of ANR, to send a file to ANR staff. The process works best when the UCANR user requests the file from the up-loader first.

    1. Go to or create a new folder to serve as the upload site. Note that people uploading files cannot see other documents in that folder, or recall/edit the document once uploaded.
    2. Go to the More Options menu, and select File Request
      MoreOptions01

    3. An options window will open -
      FileRequest01
    4. If you want to publish or email an upload link, you can use the File Request Link. If you want to embed an 'Upload document' link in a website, use the code provided in the Upload Embed Widget box. If you want the upload window to have a different title than Submit Files to , select Specify Title. If you want to add some instructions to the upload window, select Add Instructions. If you want to match the behavior of the Filevault (required email address and optional notes), select Allow users to add a description and Require users to provide email.
    5. The Preview button allow you to see what the upload window will look like. The Deactivate button disables the upload feature (if a File Request link is disabled, the link will show a This Form is Currently Disabled message).
    6. :!: Note that if you change any of the options (title, instructions, notes, email address) you must re-copy the link or code after you change the options; they do not persist once you close the File Request options box.

    Add A File

    This feature allows UCANR Portal users to share a file with internal or external users. It also allows you to keep a private repository of files that can be accessed from anywhere.

    In Box.com, there is no explicit file expiration. However, links to files can expire, and this is covered below

    1. Go to the list of files and/or folders, select More Options for the file or folder you want to share, then select Share -
      MoreOptionsFileOrFolder01
    2. An options window will open -
      Share01
    3. If all you want to do is send a link giving read only access to the file (the way the File Vault Public Link operates), use the Share Link option and select People with the link/Can view and download -
      ShareLink01
    4. To customize the link further, such as creating an expiration date for the link, select Link Settings -
      ShareLinkSettings01
    5. If you want to add an additional layer of security, you can require a password for access; just create the desired password and send it to the user(s) by some other method. If you want to create an easily-memorable name for a link, you can create a link suffix, for example https://ucdavis.box.com/v/importantdocument. Note that this suffix must be unique across all UCDavis box folders. Also note that deselecting the Allow Download link simply removes the download link; one can still download documents via, for example, right clicking and saving.
    6. If you want to give people a level of control from being a co-owner of the file or folder down to just being able to upload documents, use the Invite People link. You can type in as many email addresses, or paste in a space or tab-delimited list. If you start typing a name or email address, it will attempt to auto-complete using names from the UCDavis directory. You can select the degree of control you want to give to the invitees (Invite as…) and add an optional message.

    File Groups

    The File Vault allows you to organize files into groups and download the group as a Zip file. You can do a similar thing in Box.

    1. Select at least one folder (or multiple documents, or documents *and* folders) via shift-click
      SelectMultiple01
    2. Now, when you use the Download button, it will download the selections as a Zip file.

     

    Download Tracking

    Box.com has much more extensive tracking than the File Vault. To see a history of actions on a file (editing, uploads, downloads, views), simply select the file; you will see a list of details on the right side of the window:

    FileDetails01

     Clicking View Details shows you who, what and when; it also gives you the ability to Export the information to a CSV file. This file will appear in a folder entitled Box Reports in the top level folder ("All Files") This report may take up to a day to be created.

     

    Tips for usage

    • Create separate folders to make sharing easier; eg, UCANR, Personal, Family, etc.
    • Box has flexible permissions and sharing capabilities; however, you cannot reduce permissions on items or folders within a higher-level folder; you can only add permissions. Having multiple levels of folders makes it easier to restrict sharing to only the people you want.
    • If you want to be notified when somebody acts upon items in a folder, go to the More Options menu, select Settings, and scroll to the Email and Notifications section:
      MoreOptions01
    • Box.com can maintain multiple versions of a file. To do that, select the file in Box then use the Upload New Version button:
      FileVersions01

      • The x Saved Versions link allows you to access old versions, and make one of them the current version.
      • File versions do not have to be named identically, or even be the same type of file. It is up to the user to determine the details of the file. However, if you upload a file with the same name as an existing file in the folder, Box will make the uploaded file a new version of the existing file.
    • Remember: Once you separate from the University, your Box account becomes a free Personal account with limited space. At this point, you will be asked to change the email address associated with your account and the University will no longer have any control over it. Make sure that any files needed by others at the University have been shared with them or deleted.

    By Stephen Edberg
    Author - Programmer
  • Important Security Upgrade for Windows 7 and XP

    May 31, 2019

    Earlier this month, Microsoft released a security update for computers running older version of Windows (7 and XP primarily). Researchers recently discovered a vulnerability that allows attackers to infiltrate and gain control of un-patched computers.

    Users of Windows 7 and Windows XP computers should apply the Microsoft security updates immediately. 

    Links to downloads for Windows 7, Windows 2008 R2, and Windows 2008
    Links to downloads for Windows 2003 and Windows XP  

    Users of Windows 10 or 8 are not affected.

    Anyone with a computer running either of those operating systems, at home or at the office, should also seriously consider upgrading to Windows 10 as soon as possible. Please contact UC ANR IT Help at help@ucanr.edu for more information.


    By Bruce Lidl
    Author - IT Communications Specialist
  • Sharing files with Box instead of the ANR File Vault

    May 28, 2019

    File-Vault-to-Box

    Have you heard of Box?

    You may not know that UC Davis staff, students and faculty are entitled to an account with the cloud file sharing service box.com; this covers most ANR staff. It includes the ability for users without Portal accounts to send files to ANR staff. Because it can do much of what the File Vault can do and so much more, we are retiring the File Vault service in the near future. 

    If you have a UC Davis account, go to https://ucdavis.box.com and log in using your UC Davis username and password (what you use, for instance, to log in to the Time Reporting System). Several other UC campuses have box.com agreements, although the configurations may differ. For more information, see:

     

    Some comparisons between Box and File Vault

    What File Vault Box
    Total space available Unlimited Unlimited
    Maximum file size 975 MB 15 GB
    Length of time uploads by outside users are kept 30 days (1) Indefinitely
    Can the tool convert documents to PDF or resize/rotate images? Yes No

     (1) Uploads in the File Vault are deleted after 30 days unless you 'claim' them, at which point they have the same expiration options that other files do

     

    Dates to remember

    September 2, 2019 File Vault uploads will be disabled but existing files will still be available for download
    October 1, 2019 File Vault will be completely disabled and unavailable to all users
    December 2, 2019 Any remaining files in the File Vault will be deleted

     

    More information

    • Box University - online classes and videos on how to use various Box features. You will need to log in using your UCDavis credentials:
      1. Select Login with Box
      2. Select Use Single Sign On (SSO)
      3. Enter your @ucdavis.edu email address
      4. If you aren't already authenticated with UCDavis, you'll be asked for your UCDavis Username and Passphrase

    In an upcoming post, we will provide instructions for the Box equivalents of the main File Vault functions. If you have any questions or concerns, let us know via help@ucanr.edu or https://ucanr.zendesk.com.  Also, we're planning to host a webinar training session on Zoom to help anyone with Box basics.  Look for that announcement soon.


    By Stephen Edberg
    Author - Programmer