Help Resources
Need Help?
ANR IT provides self help for Site Builder, Adobe Acrobat / PDF, Cloud Storage options, the Survey System, Zoom and much more. If an ANR employee is blocked from getting their job done due to confusing software, etc, they should feel free to file a help desk ticket.
Common IT Help Desk Support Issues
Many of the most common questions ANR Employees can be solved by the employee. Here's a fairly extensive list of questions that link to solutions.
- Special Request (non-standard) computer procurement
- Dell Performance Laptop Specifications
- Default Software Applications
- E-Quotes for Peripheral Devices
- How to acquire a Zoom Webinar license
- Do I need a Zoom Webinar license?
- How do I sign into the Zoom desktop app?
- How do I download the Zoom app?
- How do I get a Zoom account?
- What are the bandwidth requirements?
- Training Materials
- How Do I Join By Telephone?
- Screen Share Meeting
- Where is my Meeting ID?
- Join a meeting
- Desktop App controls & settings
- Host a Zoom Meeting
- Updating your Profile
- How do I log in to my Zoom account?
- Connecting to the VPN
- Adding Printers in 2nd Street (Davis) Building
- How to order Adobe products
- Cloud storage quotas
- ANR Building Conference Rooms - Info and Scheduling
- How do I change my Kerberos passphrase?
- How do I share my calendar from Office365 on the web?
- How to get complete search results in Outlook 2013
- How do I Restore Deleted Emails?
- Turn Clutter on or off
- Adding my picture to my email account
- My name has changed. What's the process for changing my display name on my email to match?
- Access K Drive from VPN
- Instructions for getting an email account
- How long is deleted email retained in Office 365?
- Problems with sharing my calendar in Outlook
- Add an Account to Outlook
- Accessing Office 365 Online
- Anti-Virus for Windows
- Create a new profile for Outlook
- Setting up automatic "Out-of-Office" replies from Outlook
- Setting up automatic "Out-of-Office" reply in Office 365
- Change your passphrase
- How do I log into Box?
- What are the attachment limits in Office 365?
- How can I download Microsoft Office to my computer?
- How do I share my calendar using Outlook?
- How do I configure my Outlook 2007/2010/2013 client for Office 365?
- About custom domains and SSL certificates (internal procedures)
- About custom domains and SSL certificates
- Duo for ANR Portal and UCPath
- Duo Enrollment for UC Davis Systems
- Duo Email Compatibility & Recommendations
- Email Access on Mac
- Email Access on iOS (iPhone or iPad) Mobile Devices
- Email Access on Android Mobile Device
- Change Default Duo Authentication Method
- Add, Change or Re-activate Mobile Device for UC Davis Duo
- Confirm Mac model and OS version
- Disable iCloud Keychain
- Identify iOS version on an iPad or iPhone
- Physical Tokens for UC Davis Duo MFA
- What is Duo?
- How to Connect Remotely to my Office Desktop: Windows only
- How do I setup voicemail to email?
- How to Find my Computer Name: Windows 10